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Purchase help

Start with where you purchased.

Google Play and Microsoft Store purchases can be restored in the app today; App Store purchases follow when the iPhone app is released. Existing web customers can use their account or contact support.

Apple

Use the same store account and Playova’s restore option for the app you purchased through. Signing in to Playova with Apple does not itself restore an App Store purchase. A Basic licence already assigned to an LG or Samsung TV cannot be restored back to the phone.

Google Play

Use the same Google Play account and restore the purchase in the relevant Playova app. Android phone and Android TV purchases belong to separate apps. A Basic licence already assigned to an LG or Samsung TV cannot be restored back to the phone.

Plus and web licences

Plus is bound to one verified Playova account and opens up to five devices of any brand; on a new device, signing in with that account is how it moves. Earlier web purchases are managed through Playova; an Apple or Google restore action cannot recover a web payment.