Refunds
Refunds and purchase support.
Last updated: 15 September 2026
In force from: 14 September 2026
Purchase channel
Refunds, cancellations and billing are handled through the channel that took your payment: Apple, Google Play, Microsoft Store or Samsung Checkout. Keep your receipt or order reference. Contact [email protected] for help identifying the purchase channel. This policy does not limit your statutory rights.
The short version
If the licence does not deliver the features described at the time of purchase and we cannot fix it, you get your money back. Write to [email protected] within 14 days of the purchase and say what went wrong — no forms, no interrogation.
How to ask
Email [email protected] from the purchase email and include the receipt or order reference. We normally reply within a few days. Store purchases follow that store’s refund process and processing times.
When a refund is due
A licence that cannot record, download or unlock the paid features — and stays broken after we had a fair chance to fix it — is refunded in full. So is a duplicate purchase or an accidental double charge.
When it is not
A licence that works as described is not refunded for a change of mind once the paid features have been used. And if your provider changes a server and a channel disappears, that is between you and the provider; the player still plays.
Your statutory right of withdrawal
This policy does not limit any withdrawal or refund rights provided by applicable law. The conditions for immediate delivery of digital products, including any required consent and acknowledgement, depend on the law and purchase channel. Review the information shown by the store before confirming payment.
Contact
For help with a Playova purchase, contact [email protected] with your order reference. The payment provider named on your receipt handles payment and refund processing.